Customer Service Representative (Female)

Job Title: Customer Support Representative (E-commerce Industry)

Location: North Nazimabad, Block A, Karachi

Job Type: Full-Time

Short Summary:

We are looking for a dedicated and responsible Customer Support Representative for our E-commerce business. This is a non-target-based, full-time office job. The main responsibilities include calling customers for order confirmation, verifying parcel deliveries, and handling customer queries on incoming calls.

Key Responsibilities:

• Make outgoing calls to customers for order confirmation.
• Call customers to confirm parcel delivery status (received or not).
• Handle customer queries and complaints on incoming calls.
• Update records and order status using MS Excel / Google Sheets.
• Coordinate with the warehouse and courier teams for timely delivery updates.
• Maintain polite and professional communication with customers at all times.
• Follow company guidelines and work closely with team members for smooth operations.
• Support during busy days and overtime will be provided if workload increases.

Requirements:

• Minimum Education: Intermediate (FA / FSc / ICS / ICom or equivalent).
• Basic knowledge of MS Excel or Google Spreadsheets is a must.
• Good communication skills in Urdu and basic English.
• No transport provided by the company.
• Minimum 1 Year Experience of call Center

Office Timing:

• Monday to Saturday
• 10:00 AM to 7:30 PM
• Overtime provided during high workload days.

Other Details:

• Fixed Salary
• Commission
• Not a target-based job
• Performance-based increment possible after 3 months

Job Types: Full-time, Fresher

Pay: Rs18,000.00 - Rs22,500.00 per month

Experience:

• Calling: 1 year (Required)

Work Location: In person