FIND_THE_RIGHTJOB.
Customer Service Representative - (Female)
Dubai, United Arab Emirates
- Greet patients and visitors in a friendly and professional manner.
- Schedule appointments and manage bookings through the clinic's system.
- Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.
- Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.
- Handle patient registration, insurance verification, and billing inquiries.
- Maintain confidentiality and uphold the privacy of patient information.
- Resolve patient concerns or escalate to the clinic manager when needed.
- Collect feedback from patients to improve service delivery.
- Ensure the front desk area is clean and welcoming at all times.
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