Customer Service Representative -- Inside Sales

Description:

Ascentec is hiring! If our core values of customer focus, employee growth, trust & integrity, operational excellence, and acts like an owner resonate with you, then please consider joining us in the role of customer service representative. We are seeking a self-motivated, detail oriented, and friendly customer service representative to join our team. The successful candidate will excel at problem solving, process improvement, be a self-starter, and contribute to the growth and success of the machining division.

This position is on-site (not remote/not hybrid) at our Tualatin, Oregon facility and is not eligible for Visa sponsorship or transfer of Visa sponsorship.

Requirements:

JOB RESPONSIBILITIES: To include, but not limited to the following:

• Organizing, Planning & Tracking individual products for projects
• Handle incoming sales inquiries via phone and/or email
• Quote customers product requests and recommend products best suited for their process
• Write sales orders and enter in company system
• Follow up on quotations with customers and inside Design
• Coordinate/schedule jobs in a manufacturing environment
• Manage multiple projects simultaneously using strong organizational and time management skills
• Work with a variety of people from various job backgrounds and responsibilities
• Other tasks as defined by leadership

JOB QUALIFICATIONS / EXPERIENCE AND TECHNICAL SKILLS:

• Must have strong customer service skills and experience
• Proficient computer skills, including Microsoft Office
• PCBA Industry experience a PLUS, but not required
• Experience with an ERP system not required but a Plus, such as JobBoss or Epicor, etc.
• CNC machining and assembly knowledge not required but a Plus
• Exposure to or knowledge of AutoCAD not required but a Plus

PERSONAL QUALIFICATIONS:

• Must have strong problem-solving skills – for example, enjoy puzzles, creating order from disorder
• Self-motivated, requires little direct supervision
• Excellent interpersonal skills, including verbal and written communication
• Able to multitask and manage multiple task simultaneous
• Organized and detail oriented
• Reliable & Dependable
• Positive Attitude and ability to talk and work with internal and external customers respectfully

WORKING CONDITIONS:

• May sit for long periods of time- desk & meetings
• Will occasionally walk to Production, where noise level can be low to moderate
• Must be flexible to work varying schedules and hours as needed
• The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

COMPENSATION / BENEFITS:

• $18.00/hr- $22.00/hr (DOE)
• Medical/Dental/Vision insurance
• Immediate 100% vesting Safe Harbor 401(k) retirement saving plan with matching contributions offered
• Paid Holidays & PTO
• Short-term & long-term disability coverage
• Educational aid program available
• Purchase discounts, membership discounts, and many other incentives

Applicant must be able to pass a drug screen and criminal background check prior to employment.

ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Ascentec Engineering is an Equal Opportunity Employer; employment with Ascentec Engineering is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.