Customer Service Representative (Insurance Claims)

Hupy and Abraham, a personal injury law firm headquartered in Milwaukee, WI, is looking for a professional and motivated Customer Service Representative- Insurance Claims for the Madison office.

A career at Hupy and Abraham, S.C. is very rewarding, helping injured clients navigate through the complicated insurance process to get what they deserve.

The Customer Service Representative- Insurance Claims is responsible for opening new claims and working them until settlement.

RESPONSBILITIES:

• Represent our clients when negotiating their property damage insurance claim
• Resolve property damage claims (primarily Auto) to arrive at a settlement which may include following: vehicle, loss of use, sales tax title fees and any personal property that was damaged.
• Document all conversations and communication between the client, tow yard, insurance company and lienholder
• Prepare and obtain recorded statements from relevant parties as needed
• Accurately and expeditiously gather all case-related data and enter in appropriate systems
• Ensure the property damage file is complete with damages, reports, and photographs

REQUIREMENTS:

• Qualified candidates should have 2-5 years of experience in a customer related field
• Experience handling insurance property damage claims is preferred
• Strong interpersonal personal communication skills (telephone & written)
• Must be able to travel locally using own vehicle as needed (5% of time). Valid driver's license and car insurance.
• Computer experience should include basic knowledge of Outlook, Word, and Excel
• Bilingual in Spanish and English preferred, but not required.
• Innovative problem resolution
• Ability to work independently
• Ability to multi-task and thrive in a fast-paced/dynamic environment
• High level of professionalism and confidentiality

BENEFITS AT A GLANCE:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts
• 401(k) Plan
• Paid Time Off (PTO) for Holidays, Vacation, & Personal Time

Founded in 1969 in Milwaukee, personal injury law firm Hupy and Abraham, S.C. has a record of success, collecting BILLIONS for over 80,000 satisfied clients. With 11 offices in Wisconsin, Illinois and Iowa, the firm has a reputation of providing sound legal representation to accident victims and giving back to the community. The firm has donated more than $1 Million to thousands of charitable organizations.

Hupy and Abraham has received top rankings from national professional organizations and is voted best by the public. The firm and its staff have received over 250 awards praising its service and dedication to the legal field.

Prospective candidates are encouraged to note that Hupy and Abraham, S.C. participate in E-Verify, demonstrating our commitment to maintaining a legal and compliant workforce. Hupy and Abraham, S.C. is proud to be an Equal Opportunity Employer. As part of our hiring process, we perform pre-employment background checks.