Customer Service Representative - Wood Manufacturing Industry

Job Title: Customer Service Representative – Wood Manufacturing Industry

Location: Qatar
Employment Type: Full-time

About the Role:
We are seeking a proactive Customer Service Representative to join our team in the wood manufacturing industry. This role will be face-to-face with clients and will involve coordinating orders, monitoring pending deliveries, and following up with both the production team and customers to ensure smooth operations.

Key Responsibilities:

• Handle walk-in and face-to-face customer inquiries in a professional manner.
• Coordinate orders and ensure accurate entry into the system.
• Follow up on pending deliveries with logistics and ensure timely updates to customers.
• Liaise with the production team regarding order progress and special requirements.
• Provide regular updates to clients regarding their orders and delivery schedules.
• Resolve customer concerns promptly and effectively.
• Maintain records of customer interactions, orders, and transactions.

Requirements:

• Previous experience in customer service, preferably in manufacturing or wood industry.
• Strong communication and interpersonal skills.
• Ability to coordinate between multiple teams (sales, production, delivery).
• Detail-oriented with good organizational and multitasking skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to work under pressure in a fast-paced environment.

Preferred:

• Background in wood, furniture, or manufacturing sectors.
• Knowledge of basic production or order cycle processes.

Job Type: Full-time

Application Question(s):

• How soon you can join?