Customer Service Representatives

Responding to inquiries via phone, email, or chat about order status, delivery times, delays, or issues.

Handling delivery problems such as late shipments, damaged goods, lost items, or incorrect orders, and coordinating solutions.

closely with warehouse, transportation, and operations teams to resolve customer concerns efficiently.

Managing returns, exchanges, refunds, and freight claims in line with company policies.

Tracking service levels, delivery accuracy, and customer satisfaction; escalating recurring issues when needed.

Job Type: Full-time

Pay: Rs25,000.00 - Rs35,000.00 per month

Work Location: In person