Customer Service Sales Representative

About the Company:

Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

The Customer Service Sales Representative is responsible for identifying customers’ needs, promoting products or services, and providing effective solutions promptly. The role ensures that both quantitative and qualitative objectives are achieved while maintaining a high level of customer satisfaction.

Responsibilities:

• Communicate with customers via phone.
• Present and promote products or services to potential customers.
• Provide knowledgeable answers to questions about products, pricing, and availability.
• Collaborate with internal departments to meet customers’ needs.
• Accurately perform data entry and maintain customer records across various platforms.

Qualifications:

• Excellent command of the English language, with strong verbal and written communication skills.
• Strong phone etiquette and interpersonal abilities.
• Proven ability to multitask, organize, and prioritize work effectively.
• Previous sales experience is required.