Customer Service Shift Leader

Customer Service Shift Leader

Keeta is an independent brand of Meituan, the world's largest tech driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you passionate about delivering exceptional customer service and ready to take the next step in your career?

We're looking for a Customer Service Shift Leader to oversee and guide our call center team during rotating shifts. If you're a natural problem solver with strong leadership skills and thrive in fast paced environments, we want to hear from you!

What You'll Be Doing

• Monitor and support call center agents during shift hours to ensure smooth operations.
• Provide real time guidance and enforce service standards and best practices.
• Be the go to person for urgent service issues and coordinate immediate responses.
• Spot inefficiencies and lead process improvements on the ground.

What We're Looking For

• 3+ years of customer service experience, ideally in a similar industry or fast paced call center environment.
• Strong analytical thinking and crisis management skills.
• A team player with proven experience in coaching, building, and leading teams.
• Service oriented mindset with high attention to detail and professionalism.

Why Join Us

• A collaborative and supportive environment.
• A chance to grow your career in operations and team leadership.
• Opportunity to make real time impact and shape service quality.
• Referrals increase your chances of interviewing at Keeta by 2x.

Seniority level

Mid Senior level

Employment type

Full time

Job function

Analyst and Quality Assurance

Industries

Food and Beverage Services

Riyadh, Saudi Arabia