Customer Service Specialist

For a very well known Multinational Company based in Sheikh Zayed, A Customer Service Specialist is urgently needed.

Job Responsibilities:

• Act as the main Supply Chain contact, managing all customer communications, new product launches, and operational compliance to ensure excellent service and trust-based relationships.
• Collaborate with internal teams to deliver clear, consistent updates and confirm successful processing of orders while addressing any shortages or requests.
• Ensure customer orders are delivered on time and in full by coordinating with order creation, SMS, and logistics teams.
• Track service performance (DR & CCFOT), resolve master data issues and customer complaints, and drive continuous improvement initiatives.
• Maintain customer fact books and implement supply chain enhancements such as new delivery points and lead-time reduction.
• Manage S&OE cycle and Q0 operations, ensuring monthly sales plans align with supply and sales targets.
• Analyze performance issues and develop root cause analyses with corrective action plans.

Job Requirements:

• Bachelor’s degree in Engineering is a must
• Fluency in English
• Young, motivated, and eager to work in a fast-paced environment
• Curious and analytical mindset
• Strong Microsoft Office skills is a must
• Programming and data analytics skills are a plus
• SAP experience is a plus