Customer Service Specialist

Bigo Live-Pakistan-Customer Service Specialist(User Operations)

Responsibilities

1. Enhance VIP user satisfaction, engagement, and loyalty. Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
2. Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
3. Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
4. User Needs & Service Management: Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.

Requirements

1. Bachelor’s degree or higher, proficiency in English.
2. Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
3. High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
4. Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
5. Can accept rotational shift.

About BIGO

WHO WE ARE

BIGO is a fast-growing Singapore technology company established in 2014.

Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.

To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.

At present, BIGO has 5 R&D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.

For more information, please visit our website: www.bigo.sg

OUR MISSION

Connect the world and share beautiful moments.

OUR VISION

To be a content platform inspiring one billion people's lives.

OUR KEY TO SUCCESS

BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.