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Customer Service Specialist

Job Description

As our Customer Service Executive, you are responsible for order execution, customer satisfaction, and service excellence. You will manage end to end order processing for Consumer Beauty and Luxury divisions in the UAE, ensuring accurate, timely, and compliant delivery. Acting as the key link between customers, commercial teams, and internal stakeholders, you will resolve queries, manage returns, and support seamless logistics execution while maintaining high service standards.

Responsibilities

Manage order processing
Receive and process customer orders in SAP
Validate quantities, pricing, and delivery details
Generate delivery instructions and ASN documentation
Prevent order duplication and discrepancies
Coordinate cross functionally
Liaise with warehouse and logistics for dispatch
Partner with commercial and finance teams on pricing and credit holds
Coordinate with compliance for approvals and documentation
Communicate daily with internal and external stakeholders
Support E commerce and DTC operations
Manage ECom and DTC customer accounts
Schedule vendor portal appointments
Generate shipment notificationsMonitor delivery confirmations
Handle returns and discrepancies
Track daily returns and short supplies
Log returns and issue credit notes with approvals
Review damaged, defective, or delisted items
Implement corrective actions
Drive service quality and KPIs
Maintain daily order and delivery trackers
Monitor process KPIs and service levels
Ensure accurate record keeping and filing
Follow quality standards and work instructions

Working for Coty means

Being part of a collaborative, diverse, and inclusive beauty leader that values ownership, accountability, and continuous improvement while empowering employees to deliver excellence every day. The team consists of Customer Service and Logistics professionals, and you will work closely with Commercial, Marketing, Finance, Warehouse, Logistics, Demand & Supply Planning teams. All your colleagues are supportive, detail oriented, and customer focused. Working in the team feels fast paced, cooperative, and solutions driven.

YOU ARE A COTY FIT

Bring strong order management skills
End-to-end order processing
Returns and credit note handling
Delivery coordination
Are systems and data driven
SAP or ERP system usage
Advanced MS Excel proficiency
Data accuracy and validation
Excel in stakeholder coordination
Customer and distributor communication
Cross-functional collaboration
Issue resolution and follow up
Demonstrate service mindset
Deadline and KPI driven
High attention to detail
Continuous improvement focus

About Coty

Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

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