Customer Service Specialist

Job Req Number: 107727
Time Type: Full Time

As Customer Service Specialist you will be responsible for providing operational and administrative support to ensure smooth freight movement, timely customer communication, and accurate documentation. The role acts as a key liaison between customers, warehouse teams, drivers, and internal departments to ensure service excellence and operational efficiency.

Tasks and responsibilities

• Assist customer with requests and requirements pertaining to pick up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow-up on admin topics on time, delivered solutions, delivered vendors, quotations, etc.
• Communicate with customer, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Making sure all WMS , reporting & communicating platforms are up to date
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Qualifications & Requirements

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field preferred.
• 2–4 years of experience in logistics, freight forwarding, or warehouse operations.
• Experience working with WMS and freight management systems.
• Knowledge of air freight documentation and freight coding is an advantage.

Key Competencies

• Strong customer service orientation
• Attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Problem-solving skills
• Effective communication skills
• Organizational and time management skills
• Team collaboration

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com