Customer Service Specialist

A dedicated and personable individual that will be responsible for handling customer inquiries, resolving complaints, and providing a high level of service to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping people.

JOB DUTIES/ESSENTIAL FUNCTIONS

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Monitors assigned company emails, webchat and Google reviews

• Assists in training prospective AI programs

• Resolve customer issues efficiently while maintaining a positive customer experience.

• Maintain detailed records of customer interactions and transactions.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure resolution and satisfaction.

• Identify opportunities for process improvement and communicate them to leadership.

• Stay informed about products, services, policies, and promotions.

• Sells the services and products of the Center to prospective customers

• Provides appropriate information to guests according to the established procedures

• Explains company and center policies to customers in a positive manner

• Treats customers, guests and co-workers in a professional, courteous manner

• Learns how to use platforms: KMS, Gingr, Moego, Broadly and any other program needed

JOB REQUIREMENTS

• High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred.

• 1+ years of experience in a customer service role.

• Strong verbal and written communication skills.

• Strong knowledge of breeds

• Ability to multitask and manage time effectively.

• Empathetic, patient, and adaptable in challenging situations.

• Proficiency with customer service software, CRM systems, and Microsoft Office Suite

• Displays a professional manner at all times

• Background check is a requirement

• Can travel for training purposes

• Has reliable internet

• Can work across multiple time zones

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the job description. The description provides general job duties and requirements, but the employee’s manager may assign additional responsibilities or tasks depending on business needs.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than 25 states coast-to-coast and have been in business for nearly 30 years.

Best Friends Pet Hotel, inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

#LI-SJ1

#LI-Remote