Customer Service Specialist

LOKAL Rooms is looking to hire Customer Service Specialists to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.

Key Responsibilities:

• Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.
• Provide high-quality service with courtesy, professionalism, and a welcoming approach.
• Accurately document all guest interactions and relevant information in a timely manner.
• Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.
• Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.

Required Skills & Qualifications:

• Excellent spoken and written communication abilities.
• Prior experience in customer support or a call center environment is preferred.
• Capability to manage a large volume of calls without compromising service standards.
• Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.

Work Location: Clifton, Block 9.

Pay: Rs50,000.00 - Rs80,000.00 per hour

Expected hours: No more than 60.0 per week

Application Question(s):

• Please share current salary.
• Please share expected salary.
• Are you comfortable commuting to Clifton for work?

Experience:

• customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person