Customer Service Specialist-Life Time Shop

Position Summary

The Customer Service Specialist-Life Time Shope provides phone and email service and support to Life Time Shop customers and internal business partners, namely, product shipping status, back orders, fraud detection, returns and Life Time Shop reward points. Supports eComm enhancements and technology updates.

Job Duties/Responsibilities

• Answer LT Shop incoming customer service phone calls and respond to request in the LT Shop mailbox
• Kount fraud detection
• Return/refund process
• Work with eComm team on initiatives and enhancements (as well as customer service when technology issues arise)
• Admin for LT reward points

Minimum Required Qualifications

• Excellent customer service skills
• Ability to solve problems in a professional, tactful manner
• Ability to build relationships with members and internal team members
• Knowledge of standard office procedures and computer software
• Excellent oral and written communication skills
• Ability to effectively multi-task with tight deadlines independently and within a team environment to achieve or exceed all goals

Education:

• High school diploma, four-year college degree preferred

Years of Experience:

• Two years’ customer service experience

Licenses / Certifications / Registrations:

• n/a

Preferred Qualifications:

• College degree in communications, business, or related field
• Experience in a call center/customer service environment

Pay

This is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership

• Discounts on Life Time products and services

• 401(k) retirement savings plan with company discretionary match (21 years of age and older)

• Training and professional development

• Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including:

• Medical, dental, vision, and prescription drug coverage

• Short term and long term disability insurance

• Life insurance

• Pre-tax flexible spending and dependent care plans

• Parental leave and adoption assistance

• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.