Customer Service Support

Job Title: Customer Service Support

Department: Customer Support

Location: Madinat, UAE

Reports to: Head of Operations, Customer Service & Procurement

Job Description

1. A Customer Service Support acts in the interest of the establishment

2. Attendance & Appearance

• The Customer Service Support must strictly adhere to the work schedule.
• If late or unable to attend work for any reason, the Customer Service Support must notify the manager and colleagues at least 2 hours before the shift starts and find a replacement.
• Remaining at the workstation at all work shift. Leaving the workstation requires management approval.
• The Customer Service Support adheres to personal hygiene rules. They are clean, neat, and have a pleasant scent.
• The Customer Service Support wears a uniform in accordance with ToDA standards.

3. Instruction Compliance

• Follow instructions and tasks from the head of customer service, supervisor, or manager.

4.General Responsibilities

• Opening and closing the theater according to the checklist (lights, sound, temperature, cleanliness, furniture, printing, equipment etc.).
• Preparing for shows, concerts, and private events(including setting up furniture according to the current requirements).
• Excellent knowledge of the theater and upcoming events
• Greeting walk-in guests in accordance with ToDA standards, including ToDA tours and selling tickets for upcoming shows.
• Welcoming guests for shows, concerts, and private events according to ToDA standards, including scanning tickets, issuing wristbands, and assisting with seating.
• Providing excellent service to all theater guests and artists.
• Creating and maintaining a friendly atmosphere among staff and guests.
• Maintaining cleanliness and order in front and back of the house areas throughout the workday.
• Collecting feedback from guests and handling negative reviews in accordance with ToDA standards.
• Participation in the theater's marketing activities.
• Financial responsibility for received and stored funds, as well as for the equipment in use.
• Parking Validation

5. VR/Interactive Responsibilities

• Opening and closing the VR and interactive rooms (arranging furniture, starting up equipment, checking cleanliness)
• Inviting, greeting, and giving tours to guests in the VR and interactive rooms
• Selling tickets for VR experiences
• Providing VR and interactive experience services
• Flawless knowledge of current VR and interactive programs
• Monitoring the technical condition of equipment and cleanliness throughout the day

6. Gift Shop Responsibilities

• Opening and closing the cash register shifts
• Sales of gift shop items
• Flawless knowledge of the gift shop's product range
• Operating the cash register, accepting payments in cash and by credit card
• Daily, weekly, and monthly sales reporting
• Setting up gifts according to the current scheme
• Ensuring the accuracy of price tags
• Working with the gift shop's POS systems
• Maintaining cleanliness and order in the gift shop, including storage areas
• Conducting inventory of the gift shop

7. Safety and Compliance

• Ensuring the safety of all users during their visit to the theater.
• Controlling the adherence to theater rules and regulations by guests and staff, ensuring the building and equipment are used properly and safely.
• Maintaining confidentiality of company, guest, and staff information.
• Knowledge of fire safety equipment and emergency exits.
• In case of emergencies, promptly inform the theater administration, security service and guests.
• In the event of contact with any inspecting authorities, do not take any actions or engage in any negotiations without the supervisor/manager.

Key Competencies:

• Strategic thinking and creativity
• Strong organizational and multitasking abilities
• Analytical and problem-solving skills
• Excellent interpersonal and team collaboration skills

Employment Type:

Full-time/Permanent

Note: The above job description’s details are not exhaustive and may be subject to change based on the needs of the company and the evolution of the role.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From AED3,500.00 per month