Customer Services

Job Description

As we are in the exploration phase of a new project opportunity with MOPH, I am looking forward to your assistance in sharing suitable CVs from the recruitment pipeline to meet the following criteria/ details

• Qatari nationality, or Children of Qatari women, or born in Qatar (speak Qatari accent)
• Working in a customer service position in MOPH
• Bilingual (Arabic/ English)
• High school and/ or above
• Willing to work in a shift-based environment
• flexible with no fixed off days
• Open to both male and female candidates
  
  

Your support in prioritizing and sharing profiles , along with the market’s expected salaries that comply with the above requirements, would be greatly appreciated.

Thank you in advance for your swift response and kind hand.

Responsibilities

• Welcome and assist patients, visitors, and stakeholders in a professional, courteous, and respectful manner.
• Act as the first point of contact at reception desks and service counters within MOPH facilities.
• Provide accurate information related to MOPH services, procedures, requirements, and forms.
• Guide customers through service processes and direct them to the appropriate departments or service channels.
• Register visitors and service requests using approved systems, ensuring data accuracy and confidentiality.
• Handle inquiries, complaints, and feedback professionally, and escalate complex cases in accordance with MOPH protocols.
• Ensure compliance with MOPH policies, procedures, service standards, and customer privacy regulations.
• Coordinate with internal departments to ensure timely service delivery and issue resolution.
• Support special customer needs, including elderly people, people of determination, and urgent health-related cases.
• Adhere to government ethics, confidentiality requirements, and health & safety guidelines.
• Participate in training programs, service quality initiatives, and performance improvement activities.
• Record and report service statistics, customer feedback, and daily operational issues as required.
  
  

Qualifications

• Qatari nationality, son of a Qatari mother, or born in Qatar with a fluent Qatari accent
• very good communication in English