Customer Services Executive

We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.

Requirements

Roles & Responsibilities:

• Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
• Communicate effectively with customers by providing regular updates throughout the complaint-handling process.
• Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
• Escalate complex or unresolved issues to the Complaint In-Charge for timely action.
• Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
• Generate and maintain accurate records of service calls and relevant documentation.
• Ensure timely updates and closure of service calls.
• Collaborate with internal departments to resolve complaints effectively and enhance overall customer satisfaction.
• Attend to customers both in person and over the phone, ensuring a professional, courteous, and helpful experience.

Requirements:

• Bachelor’s degree in Business Administration, Customer Service, or a related field.
• 1–2 years of experience in customer service, after-sales, or complaint handling (preferred).
• Strong communication and coordination skills.
• Proficiency in MS Office and complaint management systems.
• Customer-oriented attitude with a problem-solving mindset.

Benefits

• Medical Insurance
• Provident Fund
• EOBI
• Paid Leaves