Customer Solutions Representative

Collaborative people. Progressive builders.

Consistently recognized as a best workplace, and for our commitment to safety, sustainability, and community partnerships, BNBuilders hires the very best in the construction industry and strives to create an environment that encourages innovation, responsibility, and client satisfaction. If you are looking to be a part of an open, supportive team and receive exciting challenges that promote personal and professional growth, look no further than BNBuilders!

JOB SUMMARY:

The Customer Solutions Rep is responsible for the timely and effective communication to our job sites through a professional attitude at all times. This position is considered the Company’s front line of contact with the customer, whose purpose is to understand customer equipment/material needs and place orders.

SALARY RANGE: $28.00 - $34.00 hourly, $58,240.00 - $70,720.00 annually (companywide)

Pay is based on a number of factors including market location.

BENEFITS:

• Group medical, vision and dental insurance including choice of two benefit plans – a PPO plan and a high deductible / Health Saving Account Plan with company contribution to HSA.
• Company-paid Short- & Long-Term Disability plans, group Life Insurance, and AD&D plans
• Flexible Spending Account (FSA) plans (for health care and dependent care)
• Vacation accrued on a weekly basis at a full-time annualized equivalent rate of 15 days (3 work weeks) per year.
• Sick Leave accrued at 1 hour of sick leave for every 30 hours worked with a carryover of 80 hours
• 10 paid Holidays each year
• Paid Parental Leave
• Annual Discretionary Bonus based on company profitability and your manager’s assessment of your performance.
• A 401(k) savings plan under which BNB matches the first three percent of your deferral with a 100% match and the next two percent with a 50% match for a total matching contribution of 4% of your pay. You are immediately 100% vested in all contributions (including BNB match). We provide both traditional (Pre-Tax) and Roth (post –tax) contribution options in our 401(k) plan.

• We’re also proud to be an employee-owned company. This means you get an ownership stake in BNB through a benefit called an Employee Stock Ownership Plan (ESOP). It’s 100% company funded and is invested in BNBuilders stock. You can participate in this long-term plan after you complete 1 year of service (with at least 1,000 hours).

JOB RESPONSIBILITIES:

• Order Desk

• Create a positive and consistent customer service experience.
• Accurately capture all information (required or additional) pertaining to a complete order.
• Strong communication with the customer in the event of back orders. This includes tracking orders through its entirety.
• Determine if additional items can be added to the order based on the current order contents.
• Effective communication and hand-off to the Purchasing team for action needed from them.
• Work directly with the Warehouse members, setting daily and weekly delivery calendar and identifying inventory discrepancies.

• Drive continuous improvement initiatives through appropriate channels in the operation.

• Familiarize yourself with item numbers and codes by gaining a thorough understanding of warehouse inventory, including the purpose and application of each item.

• Establish formal and informal communications with other team members and keeping Management aware of potential challenges with customer orders (shortages, missed delivery etc).

QUALIFICATIONS:

• Technical school certificate or 3+ years of relevant work experience.
• Great working knowledge of tools and equipment used in the construction industry.
• Working knowledge of building materials, and consumables.
• Demonstrate a self-starter attitude and strong self-motivation; take initiative to seek out answers independently when information is not readily available.
• Able to work with very minimal supervision.
• Ability to work as a team member.
• Proficient in Microsoft applications – Outlook, Word, Excel.
• Valid driver’s license and acceptable driving record based upon company policy.
• Strong communication skills electronically, by phone and in-person.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, communicate, reach and manipulate objects, tools or controls. The position requires mobility. Duties involve moving materials weighing up to 10 pounds on a regular basis and up to 25 pounds on an occasional basis. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BNB believes in collaboration, team-building, and a strong supervisor/employee relationship. To accomplish this, the duties of this role are not performed in a remote capacity, and we expect that all employees will complete work in an office/job site setting.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Our Commitment to Diversity and Inclusion

BNBuilders is committed to fostering, cultivating, and preserving an inclusive culture centered on our individual uniqueness. Our people are the most valuable asset we have. We are working towards making lasting changes to have a workplace where everyone feels safe and has a sense of belonging.

Note: BNBuilders retains the discretion to add to or change the duties of this position at any time.