Customer Success Representative

*Excellent spoken and written English is a must.

About Company

Hurak is a leading EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years and we are expanding our business to become a global brand. For that, we are currently looking for a Customer Success Executive

Position Title: Customer Success Executive

Timing: 12:30 PM to 09:30 PM.

Location: DHA Phase 6 Lahore

Job Type: On-Site

Responsibilities

• Handle Queries, Requests and Complaints from customers tactfully.
• Class management, Exam bookings, certifications and any other operational task.
• Follow standard processes and procedures when it comes to providing the solution.
• Provide Customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushback.

Qualifications

• Bachelor's degree or relevant work experience
• Proficiency in English skills, both writing and verbal
• 2 or 2+ year of experience, Fresher’s can also apply.

Job Type: Full-time

Application Question(s):

• Can you easily commute to DHA Phase 6 Lahore ?
• What is your current salary ?
• How fluent are you in English language ?

Work Location: In person