Customer Success Associate

Position Details

• Job Title: Customer Success Associate
• Department: Customer Success
• Employment Type: Full-time
• Work Mode: Onsite
• Location: Islamabad, Bahria Town

Key Skills & Competencies:

• Bachelor’s degree in Business, Marketing, Communications, or a related
• field.
• Candidates with up to 1 year of experience in a client facing or support role
• are encouraged to apply.
• Strong communication skills (verbal and written) in English.
• Basic understanding or familiarity with CRM systems (e.g., Salesforce,
• HubSpot) will be an advantage.
• Positive attitude, eagerness to learn, and passion for delivering exceptional
• client experiences.

Role Responsibilities

• Support the Client Success team in managing day-to-day communication with
• clients.
• Understand client requirements and assist in ensuring timely delivery of solutions.
• Coordinate with internal teams (Engineering, Support, and Operations) to address
• client needs and concerns.
• Assist in tracking and reporting client satisfaction, retention, and engagement
• metrics.
• Participate in client onboarding and training sessions to ensure smooth experience.
• Maintain client information in CRM systems and support documentation of feedback
• and service improvements.
• Learn and apply best practices for client relationship management and service excellence.

Compensation & Benefits:

• Salary Range / Budget: PKR 100,000- PKR 140,000 (Slightly Negotiable)
• Daily pick and drop from company convince
• Supportive and collaborative work environment
• Exposure to international projects and best practices

Hiring Preferences

• Language Requirements: Fluent in English
• Willing to work at night shift - US Time Zone (6pm -3am), Monday to Friday

only female candidates are needed

Job Type: Full-time

Pay: Rs100,000.00 - Rs140,000.00 per month

Work Location: In person