Customer Success Associate

About the Client Company:

Fastest-growing construction consultancy having 500+ employees

Job Responsibilities:

• Support the Client Success team in managing day-to-day communication with clients..
• Understand client requirements and assist in ensuring timely delivery of solutions.
• Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.
• Assist in tracking and reporting client satisfaction, retention, and engagement metrics.
• Participate in client onboarding and training sessions to ensure a smooth experience.
• Maintain client information in CRM systems and support documentation of feedback and service improvements.
• Learn and apply best practices for client relationship management and service excellence.

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Candidates with 1 to 2 years of experience in a client-facing or support role are encouraged to apply.
• Strong communication skills (verbal and written) in English.
• Willingness to work in US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) to support international clients.
• Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage.
• Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences.
• Female candidates are encouraged to apply.

Compensation & Benefits:

• Transport Facility for female employees
• Competitive Salary Package
• Structured Growth Plan
• Supportive and collaborative work environment
• Exposure to international projects and best practices

Other Details:

Work Location: Islamabad/Rawalpindi
Work Mode: Onsite
Work Shift: US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm)
Working Days: Mon-Fri
Experience: 1-2 Years

Job Type: Full-time

Work Location: In person