Customer Success Manager

About Us

51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that’s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students’ lives.

About the Role

We’re looking for a Customer Success Manager who is passionate about driving student success and leading high-performing teams. In this role, you will ensure strong student engagement through course consumption and support business growth through referrals (leads and conversion) .

This is a performance-driven management role , where success will be measured by your ability to improve team engagement metrics and achieve KPIs.

🌟 Key Responsibilities:

• Lead and coach a team of Class Mentors to achieve monthly KPIs in course consumption rate and referral targets.
• Ensure customers stay active in their learning journey by increasing class attendance and engagement.
• Develop initiatives to boost referral leads and conversion from existing customers.
• Track and analyze team performance data, providing regular feedback and action plans.
• Collaborate with senior management to align team goals with company business objectives.
• Conduct training and performance reviews to strengthen the team’s operational and sales capability.

✅ What We’re Looking For:

• Bachelor’s degree or above.
• Minimum 5 years of experience in customer success, or education-related roles, with at least 1 year in a managerial or supervisory position.
• Strong command of English & Arabic , both spoken and written.
• Proven track record of achieving performance targets (course consumption, referrals, or similar KPIs).
• Strong leadership, coaching, and motivational skills.
• Excellent communication and interpersonal skills, able to influence both team members and clients.
• Data-driven, results-oriented, and adaptable to a fast-paced environment.

What We Offer

• Competitive base salary with attractive KPI incentives.
• Comprehensive training and continuous support to ensure your success.
• Clear career growth path into senior management roles.
• Opportunity to work in a fast-growing international EdTech company .