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Customer Success Manager
India
This role is for one of our clients
Industry: Technology, Information and Media
Seniority level: Associate level
Min Experience: 2 years
Location: Bangalore
JobType: full-time
We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful product adoption. This role is pivotal in ensuring customers experience tangible value early, feel confident using the product, and are set up for long-term success.
Key Responsibilities
1. Onboarding & Implementation
Lead the end-to-end onboarding process for new customers, ensuring a seamless and engaging experience.
Understand client objectives and tailor onboarding plans to align with their specific business needs.
Coordinate with internal teams (Sales, Product, and Support) to ensure timely and efficient setup and integration.
Deliver product walkthroughs, training sessions, and onboarding workshops to enable confident adoption.
2. Customer Engagement & Relationship Management
Serve as the primary point of contact during the onboarding phase, ensuring customers feel supported and valued.
Build strong, trust-based relationships that lay the foundation for long-term partnerships.
Maintain consistent communication, providing proactive updates and resolving any onboarding challenges promptly.
3. Product Adoption & Value Realization
Track product usage and customer engagement to ensure early adoption and ROI realization.
Identify opportunities for feature adoption, upsell, or expansion through data insights and customer conversations.
Share best practices, tips, and tailored recommendations to help customers achieve measurable success.
4. Continuous Improvement
Collect and relay customer feedback to internal teams to enhance product usability and onboarding processes.
Develop and refine onboarding documentation, playbooks, and success metrics for scalability.
Partner with Customer Success and Product teams to continuously improve the customer journey.
What Makes You a Great Fit
2–5 years of experience in customer onboarding, customer success, or account management roles (preferably in SaaS or tech).
Passionate about creating exceptional customer experiences and building meaningful relationships.
Strong communication and presentation skills — able to simplify complex ideas for diverse audiences.
Empathetic, detail-oriented, and highly organized with a “customer-first” mindset.
Comfortable managing multiple onboarding projects simultaneously in a fast-paced environment.
Skills
Customer Onboarding \u007C Implementation Management \u007C Client Relationship Management \u007C Product Adoption \u007C Customer Success \u007C Training & Enablement \u007C Upselling & Expansion \u007C Process Optimization
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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