Customer Success Manager

The Role

We are seeking a Customer Success Engineer / Manager to lead secure deployment,

operational adoption, and value expansion of our AI systems across industrial customers in Saudi Arabia and the Gulf region.

You will serve as the technical face of the company in the region, guiding customers from Proof of Concept through production rollout. You will ensure compliance with regional standards, drive measurable operational impact, and build trusted relationships from field engineers to leadership.

This role requires strong on-site presence, technical depth, operational credibility, and the ability to operate eƯectively in complex, high-stakes industrial environments .

Key Responsibilities

Secure Deployment & Integration: Lead deployment of Industrial AI systems within

complex Oil & Gas and process industry environments. Integrate with systems such as PI Historian, SAP (PM/MM/ERP), EDMS, SCADA/DCS, CMMS, and APM platforms. Ensure

compliance with industrial cybersecurity and regional regulatory standards.

Operational Value: Develop and deliver customer success plans tied to measurable KPIs (e.g., uptime improvement, productivity gains, maintenance cost reduction).

• Translate plant data and AI outputs into actionable engineering insights.
• Lead scenario investigations and support data-driven operational decision-making.
• Customer Adoption & Relationship Ownership: Manage expectations across stakeholder groups. Guide plant teams through onboarding, change-management, and continuous improvement. Build trusted relationships across operations, engineering, IT, and leadership.
• Drive user adoption and sustained platform utilization.
• Voice of the Customer & Growth Enablement: Act as the Voice of the Customer to internal product and engineering teams. Relay customer priorities and feedback to inform roadmap and product improvements. Identify expansion opportunities and support executive business reviews. Represent technical expertise in strategic customer discussions.
• Startup Mindset: Operate with urgency, accountability, and initiative. Take ownership beyond defined boundaries when needed. Thrive in fast-moving, high-impact startup environments.

Required Experience

• 4–10+ years of experience in Customer Success, Technical Account Management, Solution
• Architecture, or similar client-facing roles supporting enterprise customers in asset-heavy industrial sectors
• Proven track record of delivering measurable ROI and long-term value — not just

successful technical deployments

• Demonstrated ability to manage complex stakeholder environments and earn trust in high￾stakes production settings
• Experience in plant environments, industrial information systems, and operational workflows
• Experience in integrating into systems such as PI, SAP, EDMS, SCADA/DCS, CMMS, or APM

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent practical experience.
• Proficient in operational and enterprise systems, including: PI Historian,
• DCS / SCADA environments, SAP (PM, MM, ERP modules), Engineering Data & Document
• Management Systems (EDMS), CMMS / APM platforms
• Working knowledge of AI/ML-based platforms and SaaS in industrial settings
• Familiarity with knowledge graphs, Large Language Models (LLMs), multimodal AI, and multi-agent systems
• Ability to translate AI capabilities into tangible operational and financial value
• Familiarity with industrial and regional cybersecurity requirements