Customer Success Manager – Home Improvement Client Success Team

Are you an experienced appointment setter or customer engagement specialist with a passion for delivering outstanding customer experiences?
We’re building a new Home Improvement operation in Lahore and looking for a talented Customer Success Manager to join our team.

As the Customer Success Manager, you’ll play a key role in managing client interactions, scheduling and confirming appointments, and ensuring every customer enjoys a smooth and professional journey. Your work will directly support our sales team and help shape the success of our growing operation.

What You’ll Do

• Set in-home appointments with leads generated through marketing and outreach efforts
• Confirm appointments and ensure the sales team has accurate, up-to-date details
• Follow communication scripts and processes with professionalism and empathy
• Adapt strategies to fit the needs of the local market
• Deliver a positive, professional customer experience over the phone
• Track, analyze, and report key performance metrics related to appointments and confirmations

What We’re Looking For

• Minimum 1 year of experience in home improvement appointment setting, or customer coordination
• Excellent verbal communication and a customer-first mindset
• Self-motivated and proactive, thriving in a fast-paced startup-style environment
• Comfortable following proven processes, open to feedback, and eager to grow
• Familiarity with CRMs, scheduling tools, or call tracking software is a plus

Job Type: Full-time

Experience:

• Customer Success: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person