Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What we offer

We help the world run better. Our culture focuses on helping our employees enable innovation by building breakthroughs together. We emphasize learning and development, recognition for contributions, and various benefit options. Apply Now!

Who You'll become

Customer Success Manager (CSM) Responsibilities:

As part of joining the Customer Success team, you will first participate in the SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your career. After this program, you will transition into the role of Customer Success Manager (f/m/d).

The CSM works directly with customers to guide them through their business journey with SAP solutions, aiming to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio. The CSM oversees key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case results. The CSM serves as the strategic point of contact for the customer within the portfolio and leverages resources across SAP functions to maintain overall customer health.

What You'll Do

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learn-apply program with classroom and field phases to enhance your support in the CSM role.
• Immerse yourself in experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have opportunities to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success area and provide professional experience to serve customers. We offer full-time employment from day one with practical learning application. Upon successful completion, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas:

• SAP Finance & Spend Management (F&S) - Knowledge in accounting, procurement, and supplier management, focusing on boosting visibility, cutting costs, and improving efficiency.
  • S/4HANA Finance
  • Finance & Quote to Cash (Q2C)
  • Procurement
• SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
• SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
• SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
• SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications.

What You Bring

CSM Program

• 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.

For All

• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• A resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.
• Due to local legal mandates, including Emiratization, only UAE nationals will be considered at this time.

About the Academy for Customer Success:

The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, gain hands-on experience with SAP cloud solutions, and learn in a dynamic environment while earning competitive pay and benefits.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP is a cloud company with a large global presence and a strong focus on inclusion, health, and flexible working models to ensure everyone can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. For accommodations, contact .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, subject to referral policy. Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. Background verification may be required.

Please note that any violation of guidelines may result in disqualification from the hiring process.

Requisition ID: 434068 Location: Dubai, UAE Posting Date: Sep 12, 2025 Employment Type: Regular Full Time Travel: 0 - 50%

Job Segment: Supply Chain Manager, Logistics, SAP, Cloud, Operations, Technology, Customer Service