Customer Success Specialist

Key Responsibilities:

• Build and maintain strong, long-term relationships with assigned customers.
• Assist clients with onboarding, training, and adoption of the company’s solutions.
• Monitor customer health scores, engagement levels, and usage data to ensure satisfaction.
• Address client queries promptly and coordinate with technical or product teams for issue resolution.
• Conduct regular check-ins and business reviews with customers to ensure alignment.
• Act as a customer advocate, communicating feedback and feature requests to the product team.
• Collaborate with the Sales and Product departments to identify opportunities for expansion or upselling.
• Maintain accurate records of customer interactions and activities using CRM tools.
• Prepare and deliver presentations or reports on client performance and satisfaction metrics.

Requirements:

• Bachelor’s degree in Business Administration, IT, or a related field.
• 1–3 years of experience in Customer Success, Account Management, or Customer Support (preferably in SaaS or tech-based environments).
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical thinking.
• Experience working with CRM systems (e.g., HubSpot, Salesforce, or Zoho).

Job Type: Full-time

Pay: Rs100,000.00 - Rs175,000.00 per month

Work Location: In person