Customer Success Specialist, Life Sciences

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies globally. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will play a key role in advancing STEM education by supporting Professors deliver impactful student learning experience. Your goal is to help educators in the UK integrate JoVE into their teaching, strengthen engagement, and ensure the retention of subscriptions through measurable outcomes.

Responsibilities:

• Conduct proactive outreach to Professors at subscribing universities in Europe, demonstrating JoVE's impact on teaching and student learning outcomes.
• Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.
• Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
• Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
• Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

Requirements:

• A Masters or PhD Degree in STEM discipline.
• Excellent communication in English.
• Presentation skills, with ability to influence and inspire.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• Analytical mindset and comfort working with adoption metrics and usage data.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Independent, results driven with an ability to thrive in a fast-paced environment.

Please share your resume in English.

Why Join JoVE?

• You can expect compensation packages competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.