Customer Support

Job Title: Customer Support Representative
Location: Faisalabad

Job Summary:

The Customer Support Representative will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring an excellent service experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer concerns professionally.

Key Responsibilities:

• Respond promptly to customer inquiries through phone, email, chat, or social media.
• Resolve customer issues by providing accurate information and effective solutions.
• Maintain detailed records of customer interactions and transactions in the system.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Collaborate with other departments (technical, billing, sales, etc.) to resolve complex issues.
• Provide feedback on recurring problems to help improve products, services, or processes.
• Meet performance targets such as response time, satisfaction rating, and resolution rate.
• Maintain professionalism and empathy in every interaction.
• Stay updated on company products, services, and policies to assist customers effectively.
• Assist in training and onboarding new team members when needed.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in customer service or support (preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in using CRM software and online communication tools.
• Positive attitude, patience, and a customer-first mindset.

Job Type: Full-time

Work Location: In person