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Customer Support
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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TCS is Hiring - Customer Support
Location - Chennai
Responsibility:
Location - Chennai
Responsibility:
- Respond to customer inquiries regarding products, orders, returns, and services
- Resolve customer complaints with empathy and efficiency
- Maintain a high level of product knowledge to assist customers accurately
- Escalate complex issues to the appropriate departments when necessary
- Document customer interactions and feedback in the CRM system
- Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
- Stay updated on company policies, promotions, and product changes
- Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
- Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
- Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience.
Location
Chennai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
374417
Desired Skills
Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
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