Customer Support

We are hiring a motivated and customer-focused Customer Support Sales Representative to join our team. The ideal candidate will be responsible for assisting customers, handling inquiries, resolving issues, and promoting company products/services to generate sales opportunities while ensuring customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries through calls, emails, chats, or social media
• Provide information about company products and services
• Assist customers with complaints, concerns, and problem resolution
• Identify customer needs and recommend suitable products/services
• Generate sales opportunities through upselling and cross-selling
• Maintain strong customer relationships and provide excellent customer service
• Record customer interactions and maintain accurate customer data
• Follow up with customers regarding inquiries and sales opportunities
• Meet assigned customer service and sales targets
• Coordinate with internal teams to ensure customer satisfaction

Requirements:

• Intermediate / Bachelor’s degree preferred
• Strong communication and interpersonal skills
• Good English communication skills (spoken and written)
• Customer service or sales experience is preferred but fresh candidates can also apply
• Basic computer knowledge and familiarity with CRM systems is a plus
• Ability to handle customer complaints professionally
• Target-oriented mindset with strong problem-solving skills
• Ability to work in a fast-paced environment

Skills Required:

• Customer Service Skills
• Sales & Persuasion Skills
• Communication Skills
• Active Listening
• Problem Solving
• Time Management
• Teamwork

Job Type: Full-Time
Shift: Night Shift
Location: Onsite

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person