Customer Support Agent

Highfy is the fastest-growing beauty eCommerce platform in Pakistan. We collaborate directly with both international and local brands to sell and market their products on our website. In less than three years, we've made a significant impact on Pakistan's beauty industry, attracting over 1,000,000 beauty enthusiasts to our website every month. However, we believe that the right talent will help propel us further!

We're currently seeking a Customer Support Executive. You will be at the forefront of ensuring a seamless service to our customers via chat support & issue resolution.

Responsibilities Include:

1-Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.

2-Troubleshoot customer issues and provide effective solutions.

3-Process returns, exchanges, and refunds as per company policy.

4-Assist customers with order placement, tracking, and modifications.

5-Maintain up-to-date knowledge of products and services to accurately address customer questions.

6-Record customer interactions, transactions, and complaints in the CRM system.

7-Collect customer feedback and suggest improvements to products, services, and customer support processes.

8-Collaborate with team members to share insights, strategies, and best practices.

Location: Clifton block 8, Karachi

Job Type: Full-time

Pay: Rs45,000.00 per month

Ability to commute/relocate:

• Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position offers a starting salary of PKR 45,000. After successful completion of the probation period, it will be increased to PKR 50,000. Are you comfortable with this salary range?
• Do you have any previous experience in customer support or handling clients, either through phone, chat, or email?

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support: 1 year (Required)

Work Location: In person