Customer Support Agent

Responsibilities:

• Identify customer’s needs, clarify information, probe every issue and provide resolution and/or alternatives over helpline channel
• Build sustainable relationships and engage customers by going an extra mile.
• Constant learning is the key. Strengthen the product knowledge more and more to serve customers in a better manner by focusing on First Call Resolution.
• Meet personal/team qualitative and quantitative targets.
• Incumbent shall be responsible to adhere by SAPPHIRE Retail Limited Behaviors & Values in all aspects of his/her work conduct.
• Promote and adhere to a strong culture of compliance and brand integrity by consistently following defined policies, procedures, and quality standards, with individual performance measured against assigned compliance and service responsibilities.

Requirements:

• Bachelor’s degree from a reputable institute.
• 1–2 years of experience as a Customer Support Agent.
• Strong problem-solving skills.
• Proactive, self-driven, and results-oriented.
• Takes end-to-end ownership of tasks.
• Customer-centric mindset with strong service ethics.
• Hands-on experience with computer applications and multitasking.
• Good communication skills.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person