Customer Support Agent

Job Summary

We are seeking a dynamic and enthusiastic Customer Support Agent to join our vibrant team! In this role, you will be the frontline ambassador for our company, delivering exceptional service to our diverse clientele. Your energetic approach and strong communication skills will ensure customer satisfaction, foster loyalty, and help us build lasting relationships. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact every day.

What You’ll Do

• Deliver real‑time, empathetic support across chat, email, and phone.

• Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.

• Guide players through promos, loyalty programs, and game rules.

• Investigate and elevate complex bugs, fraud signals, or account concerns.

• Propose smarter processes and help evolve our internal knowledge base.

• Thrive in multiple systems, queues, and workflows—without skipping a beat.

• Investigate and elevate technical bugs, account issues, or fraud risks as needed.

• Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.

• Proactively contribute to a positive, collaborative team culture.

• Amplify the iGaming experience of our players with detailed, personable support.

What You’ll Bring

• 1+ years of customer service experience (call center, helpdesk, or online support preferred).

• Strong communication skills, especially written—tone, grammar, and clarity matter.

• Highly reliable, self‑motivated, and able to adapt in a fast‑paced environment.

• Flexible schedule, including availability for weekends, evenings, and holidays.

• Experience or interest in sports betting and major U.S. sports is a major plus.

Pay: $22.35 - $24.33 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance
• Work from home

Work Location: Remote