Customer Support Analyst

DEAR CANDIDATE,

one of a leading private bank is looking for a banking executive for their day-to-day operations.

Hindi -Must

Qualification - Any degree

Experience - fresher / 1-4 yrs exp

Location - Karapakkam , OMR, Chennai

• Answer inbound calls and assist customers with their Queries/Request/Complains.
• · Raise Request & Complaints on behalf of the customer in the CRM tool.
• · Generate leads and educate customers about new products & their benefits.
• · Maintain and adhere to compliance guidelines
• · Capture problem indicators, highlight and suggest improvement
• · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• · Maintain adequate knowledge levels on products, processes and systems used
• · Ensure sales target are met
• · Skills Required:
• o Excellent verbal communication skills
• o Ability to comprehend, capture as well as interpret basic customer information
• o Strong customer service focus
• o Knowledge of Banking / Credit cards preferred

Skills Required:

• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred

Work Timings: Rotational Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory).

Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment

Application Question(s):

• Do you know Hindi and English

Education:

• Bachelor's (Required)

Work Location: In person