Customer Support Associate

• Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.
• Assist customers with product-related questions, order status, returns, refunds, and general support issues.
• Document customer interactions accurately in the system for future reference and reporting.
• Escalate complex issues to senior support staff or relevant departments.
• Follow up with customers to ensure their issues are fully resolved and they remain satisfied.
• Maintain a deep understanding of the company’s products, services, policies, and processes.
• Collaborate with the logistics, sales, and marketing teams to solve customer issues and improve service quality.
• Provide feedback to management on recurring issues and suggest improvements for customer experience.
• Ensure compliance with company policies and service quality standards.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

Speak with the employer
+91 9886297236