Customer Support Associate

Job Description:

We are hiring Customer Support Associates for our US process. This is a blended role (Voice + Non-Voice) where you will handle customer interactions across multiple channels.

Key Responsibilities:

• Handle inbound & outbound customer queries via calls, emails, and chat.
• Resolve customer concerns with accuracy and empathy.
• Assist customers with product/service information and order-related support.
• Maintain records of customer interactions and ensure high-quality service delivery.

Eligibility:

• Education: Graduate/Undergraduate (any stream).
• Experience: Freshers and experienced candidates can apply.
• Skills: Fluent communication skills in English (verbal & written) are mandatory.
• Work Environment: Comfortable with night shifts (US timings).

Salary & Benefits:

• Salary: ₹27,000 – ₹35,000 per month
• Additional: ₹5,000 Travel Allowance (TA)
• Working Days: 5.5 days/week (as per US shift requirements)
• Growth opportunities in a global work environment

Why Join VGL?

• Be part of a leading global retail brand
• Competitive pay package with attractive benefits
• Great exposure to international processes

Apply Now: Submit your resume on indeed HR will connect with you.

Job Type: Full-time

Benefits:

• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹27,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person