Customer Support Associate

Job Title: Customer Support Executive

Department: Customer Service / Operations

Location: Udaipur/WFH

Employment Type: Full-Time

Experience: 0–3 years

Job Summary:

We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer interactions across various channels, resolving issues promptly, and delivering an excellent customer experience.

Key Responsibilities:

§ Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.

§ Resolve product or service complaints by determining the cause and providing the best possible solutions.

§ Maintain accurate records of interactions and update customer information in the system.

§ Coordinate with internal departments (sales, logistics, technical) for issue resolution.

§ Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.

§ Assist in building positive customer relationships and ensuring customer retention.

Required Skills & Qualifications:

§ Bachelor’s degree in any stream (Preferred: BBA, B.Com, BA)

§ Excellent verbal and written communication skills in English and one regional language

§ Strong problem-solving and interpersonal skills

§ Ability to handle high-pressure situations calmly and professionally

§ Familiarity with CRM tools, MS Office, and ticketing systems. (mandate)

§ Customer-first attitude with empathy and patience.

§ Willingness to learn and adapt quickly.

§ Ability to multitask and manage time effectively.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person