Customer Support Associate

Job Title: Customer Support Executive (Night Shift – Voice Process)

Location: [Your Location]
Shift: Night Shift (9:30 PM – 6:30 AM)
Job Type: Full-time
Experience: 0–2 years (Freshers can apply)

Job Summary

We are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.

Key Responsibilities

• Handle customer calls and provide timely and accurate information.
• Resolve customer queries in a professional and polite manner.
• Maintain call records and update internal systems.
• Follow communication guidelines and company policies.
• Escalate unresolved issues to the concerned department.
• Ensure high levels of customer satisfaction.

Required Skills

• Excellent verbal communication skills (English).
• Ability to handle customer calls confidently.
• Basic computer knowledge (MS Office, email).
• Good listening and problem-solving skills.
• Ability to work in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person