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Customer Support Associate

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Key Responsibilities

  • Handle customer inquiries through phone, email, chat, or social platforms.
  • Resolve product/service-related queries promptly and professionally.
  • Maintain accurate records of customer interactions.
  • Follow up on pending issues until resolution.
  • Coordinate with internal teams (operations, logistics, technical, sales) to solve complex cases.
  • Process returns, refunds, order updates, or account-related requests (if applicable).
  • Ensure high customer satisfaction scores (CSAT).
  • Identify recurring issues and suggest process improvements.

Job Type: Full-time

Pay: ₹11,720.44 - ₹21,000.00 per month

Work Location: In person

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