Customer Support Associate

Key Responsibilities

• Handle customer inquiries through phone, email, chat, or social platforms.
• Resolve product/service-related queries promptly and professionally.
• Maintain accurate records of customer interactions.
• Follow up on pending issues until resolution.
• Coordinate with internal teams (operations, logistics, technical, sales) to solve complex cases.
• Process returns, refunds, order updates, or account-related requests (if applicable).
• Ensure high customer satisfaction scores (CSAT).
• Identify recurring issues and suggest process improvements.

Job Type: Full-time

Pay: ₹11,720.44 - ₹21,000.00 per month

Work Location: In person