Customer Support Associate (UK)

About the Role:

We are hiring enthusiastic and customer-focused Customer Care Associates (CSA) for a UK shift (monthly rotational) in a product-based company. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through Internal Job Postings (IJP) within the organization.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats for UK-based customers
• Resolve product/service-related queries in a professional and timely manner
• Maintain accurate records of customer interactions in the CRM system
• Ensure excellent customer satisfaction by providing empathetic and effective support
• Meet performance metrics such as response time, resolution rate, and quality standards

Requirements:

• Excellent communication skills in English (spoken and written)
• Ability to work in UK shifts with monthly rotational schedule
• Prior customer support/BPO experience is an advantage (freshers welcome)
• Strong problem-solving and interpersonal skills
• Basic knowledge of customer service tools/CRM systems preferred

Benefits:

• Opportunity to work with a product-based company
• Internal Job Posting (IJP) program for career growth
• Positive work environment with learning opportunities
• Health Insurance & Provident Fund (PF)

Shift: UK Shift (Monthly rotational)
Job Types: Full-time, Permanent, Fresher
Pay: ₹260,000.00 – ₹384,000.00 per year
Work Location: In-person (Mohali)

Speak with the Employer: +91 8264039946

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

*Speak with the employer* +91 8264039946

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹384,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person