Customer Support Engineer

Job Description:

• Oracle storage and systems support
• Oracle Linux / Solaris / Unix Support to customers
• Virtualization (KVM)
• Able to demonstrate high initiative and ownership of issues
• Able to work at a fast pace and achieve pre-determined billable utilization goals
• Able to work at a high level independently, utilizing other resources with good judgment
• Responsible supporting infrastructure technology implementations in Technology Support Services
• Good written, verbal and interpersonal skills
• Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
• Installing and configuring hardware and different software products as per project requirement
• Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.

Required Qualifications:

• Minimum 2 years of experience.
• Virtualization (KVM/ VMware)
• Hands on experience for Oracle systems and storages
• BS – computer science or equivalent
• Linux administration

Job Type: Full-time

Work Location: In person