Sr IT Support Executive

We are seeking an experienced and proactive Senior IT Support Executive to oversee daily IT operations, manage support activities, and ensure system reliability across the organization. The ideal candidate will have a strong technical background and the ability to lead and support junior IT staff.

Key Responsibilities:

• Manage and resolve complex hardware, software, and network issues.
• Provide technical guidance and mentorship to junior IT support staff.
• Oversee installation, configuration, and maintenance of IT systems, servers, and peripherals.
• Ensure smooth functioning of LAN/WAN, VPN, and internet connectivity.
• Manage user access controls, security configurations, and system backups.
• Coordinate with vendors and external support teams for issue resolution.
• Monitor IT infrastructure performance and implement preventive maintenance.
• Maintain updated documentation of IT assets, incidents, and solutions.
• Ensure compliance with IT policies, data security standards, and company guidelines.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of hands-on experience in IT support and infrastructure management.
• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking protocols.
• Experience with server administration, firewalls, and data backup systems.
• Excellent troubleshooting, communication, and organizational skills.

Preferred Skills:

• Certifications such as CCNA, MCSA, CompTIA Network+, or equivalent.
• Experience with cloud-based tools (AWS, Azure) and remote support platforms.
• Strong analytical skills with the ability to handle critical incidents under pressure

Job Type: Full-time

Work Location: In person