General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Marriott Islamabad Hotel. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION TITLE: General Manager
DEPARTMENT: Executive Office
REPORTS TO: Chief Operating Officer

GENERAL FUNCTION & PURPOSE

Under the general guidance of the COO and within Company policies and procedures, direct all hotel operations, assess, evaluate, and meet the short and long-term needs of the hotel to ensure its success. Supervise directly the second in command and key division/department heads. Also interact with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. Co-ordinates functions and activities with Corporate Office as appropriate

PRIMARY RESPONSIBILITIES

1. Develops and implements the Strategic Plan, Marketing Plan, Budget and Goals. Ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
2. Ensures highest level of guest satisfaction by providing, within corporate standards, quality guest services and amenities.
3. Manages the functions of all hotel personnel through supervision of second in command and, directly, of hotel division/department heads.
4. Monitors present and future trend, practices and systems in the hotel industry and determine and ensure execution of competitive programmes.
5. Participates actively in selling hotel through personal involvement with all potential market.
6. Conducts weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programme and judicious planning and management of FF&E.
7. Oversees and directs the personnel function of the hotel including recruitment, hiring, orientation, coaching, counselling, training, wage and salary administration, labour relations, performance appraisal and succession planning.
8. Responsible for security and safety of guests and employees and ensures emergency procedures are established, kept up to date, well publicised, practised and enforced.
9. Implements Employee Transfers and Management Development and Succession Plans in co-ordination with Corporate Office and recommend high quality management candidates.
10. Monitors applicable laws and regulations including Health and Safety and ensures compliance.
11. Establishes and maintains effective internal communication and meeting structures to ensure optimum teamwork and productivity.
12. Establishes and maintain a prominent level of visibility and involvement in his/her property and in business, social and governmental communities.
13. Establishes and maintain effective employee relations.
14. Install and monitors cash management programmes including inventories and receivables.
15. Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage in consultation with Corporate Marketing.
16. Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort. Monitor purchasing practices to ensure compliance with Company policy and procedures.
17. Contributes to Company growth by identifying and communicating potential development opportunities.
18. Establishes and maintains effective communications with owning company and keeps fully aware of its organisational and operating structure.
19. Ensures that the hotel successfully achieves the standard required in the Brand Standards Audit and in all Management Operations Reviews
20. Perform other assignments as defined by the needs of the property or as directed by TAOS.
21. Ensures environmentally friendly practices are implemented in accordance with the Company/Local applicable laws and regulations.
22. Any other duties as may be assigned by the COO.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; a Master’s degree will be an advantage.
Minimum 10–12 years of progressive leadership experience in the hospitality industry, including at least 3–5 years as a General Manager or Executive Committee member in a 5-star international hotel.
Strong operational background with prior experience in Rooms Division and Food & Beverage management.
Prior experience with Marriott International or another global hotel chain will be preferred.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.