Customer Support Executive

CRM EXECUTIVE

The CRM Executive at Sylvi will be responsible for handling customer queries, maintaining service standards, and ensuring accurate data entry of customer interactions. This role is crucial in supporting the CRM team with daily operations and providing seamless communication across platforms.

Key Responsibilities:

• Respond to customer tickets and ensure timely resolution.
• Maintain customer data and interaction logs accurately.
• Coordinate with internal teams to resolve order-related issues.
• Assist in documenting SOPs and process checklists.
• Provide support in CRM tool operations and ticketing systems.
• Handle order tracking, returns, and logistics communication.

Required Skills & Competencies:Soft Skills

• Task Management
• Team Collaboration
• E-commerce Shopping Process Understanding
• Multitasking
• Language Competency – English

Technical Skills

• Data Entry & Customer Logs Maintenance
• Ticketing System Operations
• Basic CRM Tool Familiarity

Qualifications:

• Bachelor’s degree or diploma in any discipline.
• 1-2 year of experience in customer service or e-commerce CRM.

Key Performance Indicators (KPIs):

• First Response Time
• Ticket Closure Rate
• Accuracy in Data Entry
• CSAT

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Location:

• Utran, Surat, Gujarat (Required)

Work Location: In person