Customer Support Executive

• Deliver outstanding customer service via phone, email, WhatsApp, in-app chat, and ticketing tools.
• Manage and resolve customer queries efficiently using ticketing tools (e.g., Zendesk, Freshdesk).
• Process orders, coordinate with the logistics team, and ensure timely pick-up and delivery.
• Collect and analyze customer feedback to drive service improvements.
• Maintain detailed and accurate customer records in our CRM system.

Qualifications & Skills

• Must be fluent in English (both written and spoken); additional languages are a plus.
• Experience with ticketing tools (e.g., Zendesk, Freshdesk)
• Preference for candidates with previous experience in the laundry industry.
• Immediate joiners preferred
• 1-2 years of experience in customer support.
• Excellent communication and problem-solving skills.
• Creative mindset with strong attention to detail.
• Ability to multitask and thrive in a fast-paced environment.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month