Customer Support Executive

Hiring: D2C & Customer Support Executive
Location: Marol, Mumbai
Salary: Up to ₹28,000/month

Role Overview:
We are looking for a proactive D2C & Customer Support Executive to be the first point of contact for our customers. You will ensure smooth query resolution, accurate order management, and an exceptional post-purchase experience. This role also involves supporting D2C operations, coordinating with cross-functional teams, and driving customer retention initiatives.

If you have 2+ years of experience in D2C/e-commerce or customer support, are tech-savvy, and thrive in a fast-paced environment, this is an exciting opportunity to grow with us.

Key Responsibilities:

• Resolve customer queries and escalations via WhatsApp, email, and calls with empathy and efficiency.
• Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.
• Coordinate with logistics partners to resolve shipment and delivery issues.
• Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.
• Assist in implementing pricing checks and discount updates on the website.
• Monitor inventory levels for the warehouse and flag replenishment needs proactively.
• Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements:

• 2+ years of experience in D2C/e-commerce customer support or operations.
• Excellent written and verbal communication skills.
• Tech-savvy with ability to quickly learn and adapt to new tools.
• Detail-oriented, organized, and proactive in problem-solving.
• Comfortable working in a fast-paced, cross-functional environment.

Job Types: Full-time, Permanent

Pay: ₹18,129.91 - ₹28,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person