Customer Support Executive

Key Responsibilities:

• Customer Relationship Management:
• Develop and maintain strong, long-term relationships with customers.
• Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
• Ensure a personalized experience for each customer by understanding their unique needs.
• Client Retention:
• Identify and implement strategies to improve customer retention.
• Monitor customer satisfaction levels and resolve issues promptly.
• Conduct follow-up calls or emails to gather feedback after services or products are delivered.
• Sales Support:
• Collaborate with the sales team to identify cross-selling or up-selling opportunities.
• Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
• Process orders, returns, and exchanges, ensuring a smooth transaction process.
• Problem Resolution:
• Address and resolve customer complaints, acting as a mediator when necessary.
• Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
• Maintain a record of customer complaints and resolutions for future reference.
• Customer Feedback & Reporting:
• Collect customer feedback through surveys, interviews, or direct conversations.
• Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
• Use customer insights to drive improvements in service offerings or product designs.
• Collaboration with Other Departments:
• Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
• Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
• CRM Software Utilization:
• Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
• Track customer interactions, sales opportunities, and project timelines in CRM tools.

Qualifications:

• Education: A bachelor's degree in Business, Marketing, Communication, or a related field.
• Experience:
• Previous experience in customer service or customer relationship management is preferred (0-3 years).
• Experience working in a similar industry is a plus ( Health & wellness)
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
• Ability to understand customer needs and translate them into actionable solutions.
• High attention to detail and strong organizational skills.

Desired Traits:

• Empathetic and customer-centric mindset.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong team player with the ability to collaborate across departments.
• Enthusiastic and positive attitude towards customer interaction.

Job Type: Full-time

Pay: ₹15,000.00 per month

Work Location: In person