Customer Support Executive

Job Title: Customer Support Executive

Company Overview:
Join a fast-growing D2C brand in the automobile, smart helmet, and consumer tech industry. We are committed to delivering innovative products and an excellent customer experience, and we are looking for passionate individuals to join our team.

Job Location:
Jaipur

Employment Type:
Full-time

Experience Required:
1–3 years

Job Summary:

We are seeking a proactive and empathetic Customer Support Executive to handle customer queries, resolve issues, and ensure a seamless post-sales experience. If you have excellent communication skills, a customer-first mindset, and the ability to perform well under pressure, we’d love to hear from you.

Key Responsibilities:

• Handle customer queries via phone, email, WhatsApp, and other platforms.
• Provide accurate information about products, services, warranties, and return policies.
• Coordinate with internal teams (warehouse, service, R&D) for timely issue resolution.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Follow up with customers to ensure satisfaction and closure.
• Support order tracking, replacement, and refund-related queries.
• Escalate complex issues to relevant departments promptly.
• Share weekly reports on customer satisfaction and support metrics.
• Assist in collecting customer feedback and suggest process improvements.

Required Skills:

• Excellent communication skills in Hindi & English (both are mandatory).
• Strong interpersonal and problem-solving abilities.
• Familiarity with CRM tools, ticketing software, and MS Office.
• Ability to multitask and work under pressure.
• Basic knowledge of e-commerce and logistics is a plus.

Qualification:

• Bachelor’s degree in any field.
• Minimum 1 year of experience in a customer support / service role preferred.

How to Apply:
Interested candidates can apply directly via Indeed or contact us at 9785352020 for more details.

Job Types: Full-time, Permanent

Work Location: In person

Speak with the employer
+91 9785352020